GETTING STARTED WITH ESTHEMAX
Registration is free and available for all beauty industry professionals! If you are located in Canada, kindly visit www.esthemax.ca and click “Register.” You will have to fill out the registration form and upload your certificate or diploma from a course in the beauty industry, or your business license. Someone from our team will review your application and approve your account within 1-2 business days. At which point, you will receive an email stating your registration has been approved and activated! It’s that simple. Afterwards you can log into your account using the username and password you chose upon registration, and begin to browse our website of offerings and products and order online!
If you are located in The United States, or an International country, kindly visit www.esthemax.com to find a distributor near you. Here you will find all the necessary contact information for a distributor in your area. They will be able to assist with accounts and ordering.
Here at Esthemax Canada we use UPS to deliver our packages to our lovely customers and unfortunately UPS does not deliver to P.O. boxes.
Esthemax Canada has a minimum order of only $180 per order. Enjoy shopping!
Shipping is free on orders over $500 before tax! On orders that do not meet the minimum spend there is a flat shipping fee of $20 within Ontario, and $40 outside of Ontario.
Processing new orders typically takes 1-3 business days. Due to high demand, delivery with UPS may take longer than usual. Shipping and delivery can be anywhere from 5-10 business days, depending on where you are located in Canada.
Unfortunately, after you submit your order it cannot be adjusted. We are unable to add or remove items from your order because they automatically get sent to our processing team to be prepared for shipment. We kindly ask that you review your cart before submitting your order to ensure that everything looks good!
You definitely can! Kindly follow the steps at checkout as if you were paying via PayPal and the PayPal site will prompt you to enter your credit card information.
MSRP is a 100% markup on products marked available for retail sale.
Simply mix 1 ½ scoops of powder with 1 scoop of water to create a jelly like consistency. Spread it evenly over your clients face and let it sit for 15-20 minutes before peeling off.
Esthemax Canada is working hard at bringing over more products from Esthemax USA. Due to health regulation differences, it may take longer to achieve this, but we are hoping to offer more products in the future!
Esthemax is available to all certified beauty professionals. Should you not have a beauty certificate, please visit esthemaxacademy.com to start your dream carrier today! All certified Esthemax Academy professionals qualify for approval in Canada.
Yes! Esthemax Academy is a place where individuals can dive deeper into the Esthemax experience, and learn about our products. We offer course selections where clients will gain industry knowledge, techniques and be exposed to the most in-demand beauty treatments!
Stay educated and enroll today at www.esthemaxacademy.com
Our office is open Monday through Friday from 9am-5pm EST. You can give us a call at 416-961-8888 or email us at [email protected] and a representative will be happy to assist you!
Our website is a great place for product information! Each product has a description that details skin concerns, protocol, and key ingredients. If you need additional information or product knowledge, please visit esthemaxacademy.com
Esthemax does not require an opening order and offers a low minimum order spend of $180 which allows you to sample our products with very little commitment when ordering.
We highly suggest trying our: Hydrojelly Sample Pack to experience 12 of our most popular Jelly masks.
We are pleased to say that most of our masks are safe to use for new and expectant mothers. We always encourage service providers to have their clients check in with doctors prior to any treatment. Should their medical team approve of the treatment, all of our JellyMasks are safe for use during pregnancy and nursing, excluding the following two:
- ALA Spot Diminishing
- Vampire PLLA Infusion
The above two items contain Sculptra, and as a result, we do not recommend their use during this time.
You will receive two (2) emails;
The first email includes a welcome email with some helpful documents.The second email contains an activation link for your website login.
You will be able to gain full access the website to then browse products.
You are either not logged into your approved account or alternatively you have not been verified & approved.
PRODUCTS
Hydrojelly™ Mask
22 types. 10 applications.
3rd generation peel-off mask. Contains new electrolyte technology, the most refined alginate and no clay.
3/3 Hydration.
Jelly Rubber Mask
11 types. 20 applications.
2nd generation peel-off mask. Made mainly with refined alginate.
2/3 Hydration
Algae Rubber Mask
5 types. 20 applications.
1st generation peel-off mask.
Made mainly with clay.
Hydration 1/3
Esthemax is a U.S. brand, with their HQ in Torrance California, USA.
The Esthemax Hydrojelly™ Masks are made in the U.S. and some other products are manufactured in Korea (the home of K Beauty).
We import directly from the U.S. and distribute to our Partners across Australia.
SHIPPING
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your “order history” section on your account page on the website.
We ship only to Canada.
Please see our Terms & Conditions for complete details regarding our return policy.
ORDER STATUS
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order.
Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
If an item was missing from your shipment, don’t worry we have you covered! Simply contact us at [email protected] and include your order number to open an investigation, we will have a representative from our team contact you within 24 hours with a resolution.
MY ACCOUNT
Click on the “My Account / Register”.
Click the “My Account ” link at the top right hand side of our site to edit your account information.
Click the “My Account ” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.
If you feel that you have received the wrong product, please email customer service within 24-48 hours of receiving the product. Email [email protected] with your order number.
PRICING AN BILLING
Tax is calculated based on province and added to the total.
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged at the time of placing your order.
